Reference

How j00 Handles Your Personal Data

At j00, we take your privacy seriously — this policy explains exactly what data we collect when you open an account, how we use it, and what controls…

Data collected only as neededUPI, Paytm, PhonePe transaction privacyYour right to access or delete dataNo third-party sale of personal dataEncrypted account storage

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What This Policy Covers and Where It Applies

j00 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all personal data j00 collects when you create an account, make deposits via UPI, Paytm or PhonePe, browse our lobby, or contact our support team. We collect your name, email address, phone number, and payment identifiers strictly to operate your account

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and process transactions. We do not collect more than we need. Availability of our platform depends on local law and is accessible where local law permits. We store your data on secured servers, and access is restricted to authorised personnel only. If you are located in
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India, local data protection requirements inform how we handle your personal information. We review this policy periodically to keep it current with regulatory changes and update you via the email address on your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you want to access, correct or request deletion of your personal data, or if you have a question about how j00 uses your information, our…

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

j00 applies layered security controls across every part of your account — from the moment you deposit via UPI to the moment a withdrawal clears.

Encrypted Data Storage

All personal data — your name, contact details, and payment references from UPI, Paytm or PhonePe — is stored using AES-256 encryption at rest. Access requires multi-factor authentication from our internal security team.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from the settings panel in your account at any time, and non-essential cookies will be switched off immediately.

Data Retention Periods

We keep transactional records for the period required by applicable financial regulations in India. Account data is deleted within 90 days of a confirmed account closure request, except where law requires us to retain it longer.

Third-Party Data Sharing

We share data only with payment processors handling your UPI, Paytm or PhonePe transactions, and with service providers bound by confidentiality agreements. We never sell your personal data to advertisers or unrelated third parties.

Account Security Practices

Two-step verification is available on your account and we recommend keeping it active. Suspicious login attempts trigger an automatic alert to the email address registered with us, giving you immediate visibility of any unauthorised access.

Requesting Changes to Your Data

You can request a copy of all data we hold on you, ask us to correct inaccurate records, or submit a deletion request via email or live chat. We will confirm receipt and provide a resolution timeline based on the nature of your request.

Frequently Asked Privacy Questions

These are the questions we receive most often about how j00 collects and manages personal data. If your question is not answered here, contact our privacy team directly through email or live chat.

We collect your full name, email address, mobile number, and date of birth during account creation. Once you make a deposit, we also record the payment method reference — such as your UPI ID or Paytm number — to process transactions and verify your identity.

No. We share data only with payment partners like UPI, Paytm and PhonePe processors, and with technology providers who support our platform under strict confidentiality terms. We do not sell or rent personal data to marketing companies or unrelated businesses.

Account data is deleted within 90 days of a confirmed closure request. Transaction records tied to your payment history may be retained longer where Indian financial regulations require it. We will tell you the specific retention period when you request account deletion.

Yes. Submit a data access request via email or live chat and we will compile a full copy of the personal data we hold on you. We aim to deliver this within 30 days. There is no fee for a standard access request submitted once per calendar year.

Contact our privacy team through live chat or the support email address. Provide your registered email and describe what needs correcting or deleting. We will verify your identity first, then carry out the change and confirm it in writing once complete.

We use strictly necessary cookies to run your session and optional analytics cookies to see which parts of the lobby are most used. You can turn off non-essential cookies from the cookie preference panel inside your account settings — changes take effect straight away.

Payment identifiers are encrypted using AES-256 and are never stored in plain text. We do not retain your full UPI PIN or Paytm wallet password — only the transaction reference needed to reconcile your deposit or withdrawal record with our accounts system.

How j00 Handles Your Personal Data

Contact Us About Your Privacy

Data Handling, Cookies and Account Security

Encrypted Data Storage

Cookie Controls

Data Retention Periods

Third-Party Data Sharing

Account Security Practices

Requesting Changes to Your Data

Frequently Asked Privacy Questions

01 What personal data does j00 collect when I open an account?

02 Does j00 share my data with third parties outside of payment processing?

03 How long does j00 keep my personal data after I close my account?

04 Can I request a copy of the data j00 holds about me?

05 How do I ask j00 to correct or delete my personal data?

06 What cookies does j00 use and how do I control them?

07 Is my payment data — UPI, Paytm, PhonePe — stored securely?

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